Let’s talk about your business funnel for a bit today. The funnel is the path (or customer journey) you want your visitors to take from the time they first find you to becoming a repeat customer.
For most of us it looks something like this:
- Someone comes to our blog or website.
- They sign up for a freebie and we capture their email address.
- Emails go out to them, including introductory (think low priced) product offers.
- They make a purchase and become a customer.
- They are presented with an upsell or one time offer.
- We continue to make more relevant offers while continuing to build a relationship via the website, email and social media.
- Eventually the customer will buy higher and higher priced items, or sign up for a recurring program.
Take a few minutes today and jot down what your current product funnel looks like. Do you have all the pieces in place to smoothly move a customer through the process? Do you have a free opt in offer on your site to give you a chance to capture your visitors email addresses?
Do you have an introductory product in place? This could be a small eBook, an introductory course or even a short coaching session. Price will depend on your market but think in the $7 – $97 price range here.
Do you have an upsell or one time offer in place immediately after the first purchase is made? If not, this should be the first thing you work on. Your customer is buying and interested in what you have to offer. The chance that they add something else to their cart is pretty good right now. Make sure the offer is relevant and a bit higher priced than what they bought initially.
What might your customers need next? Is there another piece of the puzzle they should be learning to move them one step closer to their end goal?
Don’t forget to remind your customers regularly about what else you have to offer that might be helpful. Sometimes building out your funnel simply means writing a few follow up emails, or bundling existing products into one larger bundle.
Last but not least think about bigger ticket items. These could be larger bundles, large courses or training and coaching programs. Only a small percentage of your customers will take you up on those offers, but the profit per sale will be high enough that it will be well worth it.
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